Privacy Policy — How tbazee Protects Your Data

This Privacy Policy ("Policy") describes how tbazee ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("you", "your") who access or register on the website located at tbazee.bet. This Policy applies to all services offered through the tbazee platform, including sports betting, live casino games, slots, crash games, and any associated promotional features.

By registering an account or otherwise using the tbazee platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

tbazee is committed to handling your personal data with the utmost care and in compliance with applicable data protection principles. We review and update this Policy periodically. When material changes are made, registered users will be notified via email or a prominent on-site notice. The date of the most recent update is shown above.

2.1 Information You Provide Directly

When you register an account, verify your identity, make deposits, or contact our support team, you provide us with personal information that may include:

• Full legal name and date of birth
• Email address and mobile phone number
• Residential address (city, district, postal code)
• Government-issued identification documents (National ID, passport, driving licence) submitted for KYC verification
• Payment information such as bKash/Nagad mobile wallet numbers and bank account details (we do not store full card numbers)
• Support communications and feedback messages sent to our team

2.2 Information We Collect Automatically

When you access or use the tbazee platform, certain technical information is collected automatically through our servers and analytics systems:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Session data including login timestamps, session duration, and pages visited
• Betting and gaming activity logs, including wager amounts, game choices, and transaction history
• Cookie and tracking pixel data (see Section 7 for full cookie details)
• Referral source and marketing attribution data where applicable

2.3 Information from Third Parties

In limited circumstances, tbazee may receive personal information about you from third-party sources, including identity verification services, fraud prevention databases, and payment processors. We only accept such data where it is provided in accordance with applicable data protection requirements and is necessary for the purpose of verifying your identity or preventing fraud.

tbazee processes your personal data only for specific, legitimate purposes. The primary purposes for which we use your data are set out in the table below.

4.1 Service Providers

tbazee may share your personal data with carefully selected third-party service providers who perform services on our behalf. These include payment processors (including the operators of bKash, Nagad, Rocket, and Upay integrations), identity verification and KYC providers, game content suppliers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), cloud hosting and infrastructure providers, customer support platform operators, and fraud prevention and anti-money laundering screening services. All such service providers are contractually obligated to process your data only in accordance with our instructions, to maintain appropriate security standards, and not to use your data for their own purposes.

4.2 Legal and Regulatory Disclosure

tbazee may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are required to do so by applicable law, court order, or binding regulatory direction. We will notify you of any such disclosure to the extent permitted by law, unless notification is prohibited by the relevant legal instrument.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the tbazee business, your personal data may be transferred to the acquiring or successor entity. Where such a transfer occurs, we will take reasonable steps to ensure that your privacy rights continue to be respected, and we will notify registered users in advance where required by applicable law.

4.4 No Sale of Personal Data

tbazee does not sell, rent, or trade your personal data to third parties for their own independent marketing or commercial purposes. Any data sharing arrangements are limited to what is strictly necessary to deliver our services and meet our legal obligations.

tbazee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The key retention periods we apply are as follows:

• Account data — retained for the duration of your account and for a period of five (5) years following account closure, to meet anti-money laundering and record-keeping obligations
• Transaction records — retained for a minimum of five (5) years from the date of the transaction
• KYC and identity verification documents — retained for five (5) years following the end of the customer relationship
• Support communications — retained for two (2) years from the date of the communication
• Marketing preferences and consent records — retained until you withdraw consent or for three (3) years from the date of last interaction, whichever is earlier
• Session and technical logs — retained for up to twelve (12) months for security monitoring and fraud prevention purposes

Once the applicable retention period has expired, personal data is either securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

6.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to remember preferences or session information. tbazee uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

6.2 Types of Cookies We Use

• Strictly Necessary Cookies — required for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled.
• Functional Cookies — remember your preferences such as language settings, game display options, and preferred payment method. Disabling these may affect platform functionality.
• Analytics Cookies — collect aggregated, anonymised data about how users interact with the platform, helping us improve performance and identify usability issues.
• Marketing Cookies — used to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. These are only placed where you have provided consent.

6.3 Managing Cookies

You can control and manage non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may impair your ability to use some features of the tbazee platform, including maintaining a logged-in session. Instructions for managing cookies in the most commonly used browsers are available in those browsers' help documentation.

As a tbazee user, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] (plain text — not a clickable link). We aim to respond to all data rights requests within thirty (30) days of receipt.

• Right of Access — you may request a copy of the personal data we hold about you
• Right to Rectification — you may request correction of any inaccurate or incomplete personal data
• Right to Erasure — you may request deletion of your personal data, subject to legal retention obligations
• Right to Restriction — you may request that we restrict the processing of your data in certain circumstances
• Right to Data Portability — you may request a structured, machine-readable copy of data you have provided to us
• Right to Object — you may object to the processing of your data where we rely on legitimate interests as the legal basis
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

tbazee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data fields at rest within our database infrastructure
• Role-based access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis
• Regular security assessments and penetration testing of our platform infrastructure
• Fraud monitoring and anomalous activity detection systems operating in real time
• Secure data disposal procedures applied when personal data is no longer required

While tbazee takes all reasonable steps to protect your data, no internet-based transmission or storage system can be guaranteed to be 100% secure. You are responsible for keeping your account password confidential and for notifying us immediately if you suspect any unauthorised access to your account.

9.1 Changes to This Policy

tbazee reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered users via email or a prominent on-site notice at least fourteen (14) days before the changes take effect. The updated Policy will always be accessible at tbazee.bet/privacy-policy. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy.

9.2 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tbazee processes your personal data, please contact our privacy team. Our contact details are as follows:

Email: [email protected] (plain text — not a clickable link)
Response time: We aim to respond to all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
Operating hours: 24 hours a day, 7 days a week.