Responsible Gaming — Play Smart, Stay Safe

Our Commitment to You

tbazee is built on the belief that online gaming should be entertaining, not harmful. We serve players across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi — and we take seriously our responsibility to make sure every player on our platform can enjoy cricket betting, slots, live casino, and crash games in a healthy, sustainable way.

Responsible gaming is not an afterthought at tbazee — it is woven into the core of how our platform operates. We provide practical tools that give you direct control over your gaming habits, and our support team is available around the clock to assist anyone who feels their gambling may be getting out of hand.

We comply with fair play principles and apply SSL encryption across all transactions and account activity, ensuring that both your data and your gaming experience remain safe. All players must be 21 years of age or older to register and play on tbazee. This is a firm, non-negotiable rule applied at the point of registration and enforced throughout your time on the platform.

🛠️ Your Protection Tools

tbazee provides a set of account management tools designed to keep you in control of your gaming activity at all times. These tools are available directly through your account settings, or by contacting our support team at [email protected].

How to Set Your Limits

Activating responsible gaming controls on tbazee takes just a few minutes. Follow these steps to put protections in place on your account today.

• 1

  Log in to Your tbazee Account

  Access your account using your registered username and password. If you have forgotten your credentials, use the account recovery option on the login page.

• 2

  Navigate to Account Settings

  Tap the profile icon in the top right corner of the screen, then select "Account Settings" from the dropdown menu.

• 3

  Select "Responsible Gaming"

  Find the Responsible Gaming tab within your account settings. Here you will see all available tools including deposit limits, loss limits, time-outs, and self-exclusion.

• 4

  Choose and Apply Your Limit

  Select the tool you want, enter the amount or duration, and confirm. Reductions take effect immediately. You will receive a confirmation via SMS or email to the contact on your account.

• 5

  Contact Support If Needed

  If you are unable to access your account settings or need help applying a self-exclusion, contact us at [email protected]. Our team is available 24/7 and will process your request the same day.

⚠️ Warning Signs to Watch For

Problem gambling can develop gradually. Recognising the signs early is the most effective way to address the issue before it escalates. If you or someone you know is experiencing any of the following, it may be time to take a break and seek support.

• Gambling with money that was set aside for essential expenses like rent, food, or bills
• Chasing losses — betting more in an attempt to recover money you have already lost
• Feeling anxious, irritable, or restless when not gambling, or when trying to stop
• Hiding your gambling activity from family members or close friends
• Spending more time gambling than you originally intended, session after session
• Borrowing money or selling belongings in order to fund gambling activity
• Gambling as a way to escape from stress, depression, or personal problems
• Neglecting work, studies, or family responsibilities because of time spent gambling
• Repeatedly trying and failing to reduce or stop gambling on your own
• Feeling a need to bet with increasingly large amounts to get the same level of excitement

🔍 Quick Self-Assessment

Take a moment to honestly answer these questions. If you answer "yes" to two or more, we strongly encourage you to use one of tbazee's responsible gaming tools or contact our support team.

👨‍👩‍👧 Protecting Minors

tbazee is a platform strictly for adults aged 21 and above. We take underage gambling extremely seriously and apply multiple safeguards to prevent minors from accessing the platform. These include age verification during registration, identity document checks at the KYC stage, and proactive monitoring for accounts that may be operated by underage individuals.

If you share a device with younger family members — including children, younger siblings, or teenage relatives — we strongly encourage you to take the following precautions to prevent accidental or unauthorised access to tbazee.

• A

  Always Log Out After Each Session

  Never leave your tbazee account logged in on a shared device. Always log out fully before handing over or putting down the device.

• B

  Use a Strong, Private Password

  Do not share your tbazee password with anyone. Use a password that is unique to your tbazee account and not used on other platforms.

• C

  Enable Device-Level Parental Controls

  Use your phone or tablet's built-in parental controls or screen-time management features to restrict access to betting websites when children may use the device.

💬 Need Help? We're Here

If gambling is causing you distress — financially, emotionally, or within your relationships — please reach out. tbazee's customer support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays. There is no wrong time to ask for help.

When you contact us regarding a gambling concern, your message will be handled with complete confidentiality. Our team can activate self-exclusion, apply spending limits, or suspend your account on your behalf within the same support session — no lengthy forms, no waiting periods.